Jan and Wayne do not delude their customers into thinking the repair work will appear flawless."Cracks will show in cemented items, as will chipped or missing pieces, " one of their brochures advises. "heat cannot be used to fuse glass together, nor can glass be melted and used for a filler for missing pieces."

Wayne makes sure customers understand that he performs mending, not restoration. "If you want it perfect, buy Tupperware - it bounces." This was his advice to people who want the repaired piece to look flawless.

Wayne is very careful so that his work is not used to represent repaired items as new. "Only 5% of my customers are dealers,"he said, "and most of that work is for dealers' private collections." The fact that he repairs, and not restores, acts to prevent such misunderstandings.