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Despite the reduced expectations,
people flock to the Montanos to salvage priceless pieces. Often, blame
for the breakage is still very close to the surface when customers
bring the fragments to the Montanos. "I remember one woman who
had a real hard time telling about the breakage," said Jan. "I
asked her where the damage was, and she said 'In the China cabinet.'
I said, "No, where did the damage appear?" and she just
said, 'in the cabinet, when I was dusting.' I just couldn't get here
to tell me where the damaged place was to be repaired"
Often, customers fear that the piece to repaired will be subject to
accident beyond repair, a point about which Wayne is very sensitive.
He has his own stake in remaining accident free. He remembers his
mentor, Jim Eberhardt, losing a goblet that slipped out of his hand
and got caught in the grinding wheel. Glass shards were hurled form
the high speed wheel into Eberhardt's face, inflicting wounds that
required more than a dozen stitches.
"It can happen, but it's very rare, " Wayne said. "There
can be hidden fractures or other weaknesses."
One of the Montano's toughest jobs was an 18 inch cut glass lamp shade
in a geometric pattern which came to them in more than 360 pieces.
The job took them 7 months, working as often as they had a chance,
with Jan taping the pieces and Wayne repairing as she rebuilt the
piece.
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